1. How to request deletion
Email hello@arraycourses.com from the address linked to your account and include the name of your school. We confirm by email and finish within 30 days.
2. What is deleted
- Your sign-in and account profile (name, email, callsign and avatar).
- Your settings, preferences and the personal details attached to your work.
Once deletion is complete you can no longer sign in, and it can't be undone.
3. What may be kept, and for how long
- Student accounts belong to the school or district that set them up. Under FERPA and state law the school decides on requests about education records, so we confirm a student's request with the school before deleting. Records the school must keep, such as grades and accommodation delivery logs in ARRAY Shield, stay with the school and are deleted when its agreement requires.
- Operational logs are kept for about 14 days and contain no student content.
- Information we must keep to meet a legal obligation is kept only for as long as that obligation lasts.
Full details are in our Privacy Policy.
4. Contact us
Questions about deleting your account: hello@arraycourses.com.